Bill Roper (billroper) wrote,
Bill Roper
billroper

Another Hour of My Life That I Will Not Get Back

For some reason, the authorization for my sleep study that United Healthcare promised last Thursday has yet to arrive. So I called them again today.

First, I was transferred to a number that said "We're closed" and hung up on me. It did, however, give me a chance to fill out a phone survey to let them know what I thought of their service. It's not clear that they care what someone thinks of their service, but...

I called back again. The first gentleman that I spoke to was supposed to transfer me to a supervisor, but instead just threw me back into the queue. The woman that I spoke to next promised not to do that again and eventually got me to someone else who went off to talk with the authorizations department.

The latest that I have heard is that the nurse who was supposed to finish my authorization has gone on vacation until October 16th. They have promised to try to fix my authorization and call me back tomorrow with an update.

I am hoping that this happens, because -- so far -- no one at United Healthcare has done anything that they have promised to do.
Tags: health, home, musings
Subscribe

  • One of Those Days

    Overall, it might have been better to stay in bed today, but that wasn't really an option. I am still slogging through a problem at work. I'm going…

  • Comcast At Work

    So we went to watch some TV that we'd recorded on our Comcast X1 DVR and discovered that -- overnight! -- we had gone from less than 50% full to over…

  • Tired

    I hit the wall late this afternoon. Sleep will follow soon now, but I needed to finish going through the APBA cards for next season. In other news,…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 0 comments