My cellphone rings. It is from a number that I can't identify. I answer it anyway.
A voice on the other end asks, "Is this William Roper?"
"This is Dwayne with OptumRX. You have a prescription that's ready for refill that I can order for you."
"And what prescription would that be?"
"Well, first, this conversation may be recorded for training purposes."
"Now, for your security, I need your date of birth."
"No. I have no proof that you are OptumRX and I am not going to give you information that can be used for identity theft."
"Doesn't your phone say that this is OptumRX?"
"No. It has a number that I don't recognize and it could be spoofed in any case."
"Well, this is OptumRX. It's ok, because this conversation is being recorded."
"That's exactly what a scammer would say."
Anyway, this continued for a while, with him assuring me that he was legit and me saying that I had no way of knowing that. Eventually, I asked for a supervisor, was placed on hold, and had to depart for a work meeting.
What an incredible concept of security.