Bill Roper (billroper) wrote,
Bill Roper
billroper

That's Better

I e-mailed Steinberg support last night and got a response this morning offering to look at a scan of the license key, if necessary. However, he pointed out that the font used is less than transparent: it's easy to confuse the "8" and "B" (which I'd noticed), as well as the "A" and "R" (which I hadn't). The difference between the latter pair is simple to see, as you just move one pixel from the right hand end of the crossbar on the A (which looks like an inverted U with a crossbar) and place it in the upper left hand corner so that it has a very slightly sharper corner on that side.

Not even reading glasses were going to help without knowing that the font was that boneheaded. (The description of the difference is mine, not the Steinberg guy's.)

The license key is now updated and all of the updates are installed.

Update: when I responded to thank the tech support guy at Steinberg, I commented with a smiley that maybe they should try another font next time. He sent a message back to let me know that he'd filed a request that they change the font for the next release last August when they originally started shipping these upgrades.

Somehow, I suspect this wasn't the first e-mail he'd gotten on the topic. :)
Tags: filk, home, musings, tech
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